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Customer Support

Proactive Support
IRIS Aftercare Program

Developed to allow our clients access to:

  • Routine visits to ensure your systems are up to date on hardware, software and operational standards

  • Routine visits to address learning opportunities for operators, maintenance and engineering personnel

  • Spare part planning support & discounts

  • Priority-level troubleshooting support 

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Reactive Support
IRIS Support Portal

IRIS' Support Portal is your resource for:

  • Valuable System Documentation

  • Troubleshooting Support via a ticketing system monitored by a dedicated team, where tickets are routed based on operational impact and warranty / aftercare status.  

Need Help?
Submit a Ticket

You can find the link to submit a ticket through the IRIS Support Portal here.

Let's Connect

Interested in learning more about how IRIS can support you on your automation journey?


Contact us today
meghan.rimkus@iris-fa.com

773.968.6569

"Innovation distinguishes between a leader and a follower."

Steve Jobs

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